Rights of the buyer
Information on the right of withdrawal (pursuant to art.49, paragraph 1, letter (h) of Legislative Decree no.206 / 2005 of the Consumer Code
Pursuant to current legislation, the buyer has the right:
to withdraw from the contract, without indicating the reasons, within 14 days. The withdrawal period expires after 14 days starting from the day on which the Customer or a third party recipient of the goods covered by the contract, other than the carrier and designated by the Customer himself, acquires physical possession of the last good ordered. In the event that the contract relates to multiple goods ordered by the Customer in one order and delivered separately, the 14-day term starts from the day on which the Customer or a third party, other than the carrier designated by the latter, acquires possession physical of the last good.
to request replacement or price reduction or full refund in the event that the goods purchased are found to be defective or not in accordance with the description proposed during the order
To exercise this right, the Customer must send a communication certifying an explicit declaration of his decision to withdraw from the contract or use the appropriate WITHDRAWAL FORM (compliant with the standard form pursuant to art.49, paragraph 4 of the Consumer Code) from fill in completely in all its fields, and downloadable by clicking HERE.
The form, duly completed and signed, must be sent by email to the following address:
The Customer may also forward to the Seller another explicit declaration of the decision to withdraw from the contract, without prejudice, in such cases, that the customer will be responsible for proving the correct and timely exercise of the right of withdrawal. In case of sending the notice of withdrawal via telegram or e-mail, it will also be necessary to follow the confirmation by registered letter with acknowledgment of receipt WITHIN AND NOT MORE THAN 48 HOURS AFTER sending the communication.
Once the request is received, the customer service will contact the customer to agree on the passage of the courier who will collect the goods directly at the indicated address.
Effects of withdrawal
The Customer is obliged to return or deliver the products, correctly packed in their original packaging, not damaged, damaged or soiled and equipped with all accessories, instructions for use and documentation, without undue delay and in any case within 14 days. from the day on which it communicated its intention to withdraw from the contract, bearing only the direct costs for returning the goods. The Customer is solely responsible for the decrease in the value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Method of returning goods:
Returned goods must be returned, intact (returns of open packages, even partially or products consumed, even partially) will not be accepted, no later than 14 (fourteen) working days from the date of receipt of the same (for this purpose the date affixed on the consignment note delivered to the buyer together with the goods) at the following address:
Via Monviso, 36
12037 Saluzzo (CN)
The Buyer is required to return the goods, using the courier made available by the Seller, by printing the appropriate return label which will be affixed to the package.
The items must be sent back using the original packaging, exclusively according to the aforementioned methods. In no case will parcels returned by cash on delivery or by freight collect be collected
Following the withdrawal from the contract, the Seller will proceed, within 14 days of receipt of the returned goods and after verifying the substantial integrity of the same, with the full refund of what may already have been paid by the Customer including the shipping costs charged with the except for any additional costs arising from the Customer's choice to make use of delivery methods other than the standard ones offered. Said refunds will be made by the seller using the same payment instrument used by the customer during the purchase phase, unless three parties have otherwise agreed or agreed. In any case, the Customer will not incur any costs as a consequence of this refund.
In all cases, if a promotional voucher has been used for the order, the Seller will re-credit the amount actually paid by the Customer.
Any refunds will be credited directly to the customer's account or with the same payment instrument used during the purchase.
For more info, see: http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_it.htm
Warranty for defects and product defects and additional information
For purchases made on rabbitsextoys.com, the rules of the Consumer Code apply regarding the warranty for defects and product defects. The customer will therefore be recognized the rights referred to in art. 130 of the Consumer Code and these rights must be exercised in the terms set out in art. 132 of the same Consumer Code.
These conditions of sale can be consulted on the website www.rabbitsextoys.com and can be saved using the relative browser command (usually File -> Save As).
You can archive the order details and download the conditions of sale using the relative browser command to save the summary of the order that appears on the last screen of the purchase process, or waiting to receive the automatic confirmation message of the order that the Seller sends via email following the completion of the order. This confirmation message includes the order details and can easily be printed or saved using the functions made available by e-mail programs.
These Conditions of Sale and purchase and sale contracts are governed by Italian law (and in particular by the Consumer Code which in articles 46 to 67 governs distance contracts - and by Legislative Decree 70 of 09/04/2003 regarding e-commerce) and in light of this they must be interpreted.
For any dispute that may arise in connection with the Conditions of sale and / or the sale and purchase agreements, customers will be able to activate an out-of-court dispute resolution procedure in accordance with the requirements of articles 141 et seq. of the Consumer Code.
The Customer also has the right to make use of the online dispute resolution procedure available on http://ec.europa.eu/consumers/odr/